Windows / macOS / Windows Server
Proactive endpoint & server management to reduce downtime, enforce security, and keep devices up to date.
| What | Endpoint & server management — imaging, automated patching, Intune & Jamf policies, AD support. |
| Features | Patch automation, AV/EDR management, remote remediation, inventory & asset tracking. |
| Response | Fast remote triage and on-site escalation paths with defined SLAs. |
| Example | Restore a patched workstation, rebuild user profile, rejoin domain. |
Microsoft 365 / Google Workspace
Secure collaboration tools and mailbox protection so your team stays productive and compliant.
| What | Tenant management, secure mail flow, backups, migrations and user provisioning. |
| Features | SSO/MFA, mailbox protection, DLP basics, backup & recovery, Teams admin. |
| Response | Account & mail issues typically resolved within 1 business hour. |
| Example | Migrate mailboxes, restore deleted mail, enforce MFA rollout. |
Cisco Meraki
Cloud-managed networking that gives you visibility and simple controls for guest access, segmentation, and VPNs.
| What | Cloud-managed network: Meraki Wi‑Fi, MX security appliances, switching and VPN. |
| Features | Centralized dashboard, guest portals, VLAN segmentation, site‑to‑site VPN. |
| Response | Network incidents triaged immediately; firmware rollouts scheduled with change control. |
| Example | Fix SSID issues, add VLANs for VoIP, implement site VPN failover. |
3CX
Business telephony with clear call flows and carrier support to keep voice services reliable.
| What | Business telephony: 3CX provisioning, SIP trunking, call flows and handset provisioning. |
| Features | Call routing, voicemail-to-email, QoS recommendations, handset provisioning. |
| Response | Phone outages prioritized; PSTN/SIP issues escalated to carrier when needed. |
| Example | Troubleshoot call quality, configure hunt groups, onboard new extensions. |
Dell & HP
Hardware lifecycle services so you get new machines imaged and ready, and warranty handled for you.
| What | Hardware lifecycle: procurement, imaging, driver packs, warranty & RMA support. |
| Features | Standardized images, asset tagging, warranty tracking and spare management. |
| Response | Hardware failure diagnostics within SLA; warranty claims handled on your behalf. |
| Example | Replace failing laptop, recover data, rebuild with company image. |